Refund Policy at TheCuriousSphere
Last updated: March 28, 2023
Thank you for shopping at TheCuriousSphere. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy explains how we handle returns and refunds for orders placed at thecurioussphere.sbs. By placing an order, you agree to this policy.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Non-returnable Items
Please note that due to the nature of our products, we do not accept returns of perishable goods such as food.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Shipping Returns
To return your product, you should mail your product to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958.
We are committed to providing you with the best service at TheCuriousSphere and hope your experience with us meets your satisfaction. Thank you for choosing us for your delicious pizza experience.